Vacuworx Promotes Raines to Regional Service Manager, Enhances Mobile Response Times in Gulf Coast Region
Raines is a service-oriented professional with technical know-how, problem-solving abilities and organizational skills. Factory trained and certified to inspect, service and repair all makes and models of Vacuworx lifting equipment, he has been deployed north of San Antonio as Vacuworx anticipates current and future needs tied to growth potential in South and West Texas and throughout the Gulf Coast region.
Raines’ new role revolves around first-call resolution as he responds to service inquiries and provides support to Vacuworx customers calling in over the phone and operating in both the oil and gas pipeline and construction-related fields. His primary duties include troubleshooting and resolving any service-related issues, at the same time performing safety checks and calibrating equipment.
Raines started his career with Vacuworx in 2007 and worked four years in the machine shop helping develop a plug-and-play wiring harness. From there, he was deployed to take service calls in the field and later back in the shop as his range of responsibilities grew. For the past two years, he has been focused on managing new assemblies of Vacuworx lifting systems, from the RC Series to the PS 1 and SL 2.
“This position will allow us to answer more service calls in an even shorter amount of time,” said Justin Hendricks, General Manager. “The amount of time it takes for a Technician to reach the job site will be decreased exponentially. In turn, we are creating more positive experiences to develop lasting relationships with customers who have zero room for any downtime.”
“By increasing our overall mobility, we can be more responsive to our customers in Texas, the Permian Basin and throughout the Gulf Coast region,” said Randy Hayes, Vice President of Business Development and Strategic Accounts. “It is all part of our aim to offer a world-class experience. Having a local presence from a service perspective is a definite competitive advantage.”